C&I.com.au is dedicated to protecting your personal information and privacy. This policy outlines how C&I.com.au manages the information we collect, use and disclose to our partners and affiliates.
C&I.com.au is legally bound by the Australian privacy principals in the privacy act 1988 and applicable state and territory legislation. These regulate how we may collect, use, disclose and store personal information. We are also required to comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth)
In this document Compare&Invest.com.au PTY LTD is referred to as ‘we’, ‘us’, ‘our’ and ‘C&I.com.au’
Please contact us if you have any questions or concerns regarding our Privacy Policy. This document may be amended from time to time and the most current version will always be posted on the website.
Personal information is any information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.
Sensitive information is defined as a special category of personal information. Sensitive information includes information about a persons’ race, ethnic origin, political opinions, membership of a political party, religious or philosophical beliefs, professional or trade associations, sexual preferences, criminal history or health information.
C&I.com.au will only collect information about you by fair and lawful means. We collect personal information via a number of ways but it is usual practice to collect this information directly from you or your authorised representative.
Examples of when we collect personal information include;
you enquire about a promoted product or service offered via the C&I.com.au website which requires you to submit some personal information.
you contact us via phone, email, or online.
you enter into promotions, specials, competitions or other offers available.
you contact us for any enquiry, including job applicants, provider applications and services promotion.
Sometimes we will use publicly available sources and third-party lists to legally acquire personal information about customers and potential customers.
If you provide any information that is about someone else (ie. family member), please make sure you have their permission and they are informed of the information’s use.
C&I.com.au collects a variety of information, the kind of information depends on the circumstances of collection, including whether you are submitting information as a customer, contractor, stakeholder, job applicant, participating provider or in another capacity.
An example of information collected when applying for certain services include your name, address, email address, telephone number, date of birth and any other information required to provide you with the connection to the service.
Any information provided to us by you is collected and stored in accordance with legislation by C&I.com.au.
To provide some of our services we may be required to collect more particular information other than mentioned above. Examples of this include connection to financial advisers, where we may ask you for information regarding your current financial situation to then on send to the chosen adviser.
If you provide your personal information to a service or third party provider listed on the C&I.com.au website, then the information collected is managed by that third party and not C&I.com.au. You should always familiarise yourself with all third parties privacy policy before submitting information of a personal kind.
Any phone conversations may be monitored and recorded for quality and training purposes and to comply with regulatory requirements.
If you do not wish to submit your personal information then you should be aware that we may not be able to provide you with a complete service and in some cases will not be able to connect you with the chosen provider.
We use supplied information in a variety of ways, including;
To provide connection to chosen providers or services.
To answer your questions or enquires.
To tell our customers and prospective customers about other products, services and offers that we think may be of interest to them.
To comply with the requirements of our participating providers.
To maintain and improve customer experience and service.
To meet regulatory and legal requirements.
To consider job applicants for current and future employment.
To conduct market research and analysis
To carry out training and internal functions.
Consent for personal information use can be, written, verbal or implied by conduct. We may use this information for other purposes required and permittable under law.
While conducting business and offering services and providers for you to connect with, we may disclose your personal information.
Examples of who we may disclose your personal information to include;
Advisers, lawyers and auditors
Participating third party providers
Payment system operators and financial institutions
Law enforcement agencies and legal bodies.
Government Authorities
Any persons authorised to act on your behalf, including those persons nominated by you, executors, trustees and legal representatives.
We may share your personal information with third parties for other purposes required or authorised by or under law, including purposes for which you have provided your consent. In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.
C&i.com.au customers and prospective customers may be contacted from time to time with information regarding products and services offered by us and our third-party providers. This contact may include, email, SMS, phone calls, social media and mail.
Generally, we will give you the opportunity to opt out of direct marketing communications. Your consent to receive direct marketing as outlined above will be deemed to be given until you choose to opt out. You can choose to opt out of direct marketing at any time, without opting out the period of opt-in is infinite unless you advise us otherwise.
If at any time you do not wish to be included in direct marketing, you can opt out via email. Simply send ‘unsubscribe’ to [email protected].
In some circumstances, we may need to contact you to clarify your request and confirm your identity.
Do we disclose your personal to overseas recipients?
As some of our third-party providers and servers are located in other countries, your personal information may be sent to overseas participants.
Non-use of gov Identifiers
C&I.com.au will not use Australian Commonwealth government related identifiers. This includes Medicare numbers, drivers license numbers and passport identifiers.
Your information may be stored in hardcopy and/or in electronic form.
Reasonable steps will be taken by us to ensure that your personal information is protected from interference, misuse, loss and from unauthorised access, modification or disclosure.
Access to your personal information will be restricted to those properly authorised to have access.
Reasonable steps may include a range of systems and communication security measures, as well as the secure storage of hard copy documents.
The C&I.com.au website is professionally hosted and operates in a secure environment. However, you should be aware that there are risks when transmitting personal information via the internet.
Cookies are pieces of information that a website downloads to your computer to record your preferences while you browse. Other technologies that may be used by C&I.com.au include web beacons (which may operate in conjunction with cookies). The information collected through these technologies may be used by C&I.com.au to improve and customize your experience on our website. In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of the C&I.com.au online service and marketing. This aggregated information assists C&I.com.au to improve content and website navigation. You can configure your web browser to reject and block cookies. If you decide to delete or block certain cookies, your experience on our website may be limited.
When you use our web platform and services, our system may collect information about your visit for statistical purposes. This includes but is not limited to;
server address;
top-level domain name (for example .com, .gov, .au, .uk etc.);
the date and time of your visit to the site;
the pages you accessed and documents downloaded during your visit;
the previous site you visited;
if you’ve visited our site before; and
the type of browser used.
There are several tools and technologies we use to collect user behaviour and analyse usage of our platform. We use this information to improve our services and maintain our servers.
In some cases we allow third parties to use cookies and web beacons to provide you with information about services or products. This includes surveys, website analytics, advertising and email advertising management. You can opt out of third-party cookies by contacting us directly or visiting youronlinechoices.com.au.
These services provided by third party vendors generally operate without the collection or use of any personal information. In many cases, the information relates only to a device or is of a statistical nature, and we will not be able to identify the user.
Links to third party platforms are available via the C&I.com.au website. While they are available on our site, we are not responsible for the content or services provided by these third-party websites.
The links provided are supplied for convenience and do not constitute an endorsement of any third party service or product. We recommend that you review all documents on each third party website you access, including privacy policy and product disclosure statements.
You can request access too or update your personal information via contacting our privacy officer at [email protected]. Generally, we will provide you with access, but your request may be refused subject to a number of circumstances, including;
providing access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
the information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
access would pose a threat to the life, health or safety of any individual or to public health or safety.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
Please contact us at [email protected] with your complaint. We will investigate and respond to your concern within 30 days.
If you consider your concern to not have been resolved in a satisfactory manner, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au
If you have any concerns, enquiries, queries or complaints, please contact us via the details below.
Email – [email protected]